Frequently asked questions about gift vouchers

How long are vouchers valid for?
How long are vouchers valid for?

The vouchers in our online shop are valid for 2 years. After the expiry date, they are generally still accepted. However, any price changes to the offer must be settled on site.

Can I extend my voucher?
Can I extend my voucher?

We accept vouchers purchased from us even after the expiry date. You can recognise such vouchers by the barcode and a 12-digit combination of numbers and letters.

Important: Other vouchers, such as shareholder vouchers, cannot be extended. If in doubt, our Customer Service will be happy to help you.

Can I redeem vouchers online?
Can I redeem vouchers online?

Yes, this is possible. Use the code printed on the voucher. This must be entered in the personal details before completing the order.